• Add Reservations:  You can add new Reservations that come over the phone using your Add Reservation Tab.
• Confirm or Deny Pending Reservations: Pending reservations are those that are not automatically confirmed based on your custom party size constraints.  Confirming or denying reservations is done with a single click on the green and red icons next to Party Size in the Pending Reservations section.
• View Reservations Details:  Clicking on the arrow to the left of the Time column will trigger a pop up window with details about the reservations such as guest phone number, associated perks, notes, etc.
• View Source of Reservations:  Reservation Genie manages reservations from various sources.  Direct reservations are ones that are entered by your staff using the Add Reservations Tab, Web Reservations are from your website, RG reservations are from Reservation Genie, Concierge Reservations are from concierges using Big Concierge, and Aff reservations are from partner sites.  All of these reservations are included in the monthly fee except concierge and partner site reservations.  We charge a per person fee for those and split the referral with the booking party to create an incentive to book at and promote your venue.
• Manage Reservations:  As guests arrive you may use the icons to the right of the perk column to mark them Cancelled, No Show, and Complete.  You may also edit reservations using the edit icon.  By marking reservations No Show and adjusting Party Size you avoid paying reservation fees for parties that do not show. 
• View Different Days:  Using the links in the blue column to the left, you may view past and future reservations.

Schedule Settings Screen
Your schedule screen allows you to configure the maximum number of guests for any time slot during any day.  This enables you to limit reservation activity during peak times as well as turn off capacity when you are not available by setting the number to zero.  In the example below, the venue has turned off reservations on Sunday as well as between 7:30 and 8:30 on Friday and Saturday nights.  They also accept reservations until 10pm on Friday and Saturday but stop at 9pm Monday -  Thursday. 

Perks Settings Screen
Your Perks screen allows you to provide an incentive to visit during off peak hours by attaching a perk to those times.  It's a great way to promote happy hour as this information is available to all bookers while making reservations from various sources (concierges have their own perks).  Perks are created by using selecting the "new" link in the blue area to the left after which they become available in the drop down menus for each time slot.  In this example, the venue is offering 20% off all day on Monday as well as early bird specials if you come in before 7pm.  Thursday - Saturday require you scroll to view them.  Users can see availability and perk information for venues when they book and may choose an earlier time if they wish to receive the perk.  Perks are not required.

Notifications Settings Screen
Your notifications screen allows you to change how you are notified of reservations.  Ideally you would have a computer logged in at all times receiving constant updates of reservation information.  However, Reservation Genie works for various sized businesses, some of which may prefer to manage reservations exclusively through text message notification.  You can receive notifications by text messages, automated phone call, email, or any combination of the three.  A link to a special mobile phone interface is included in your emails if you wish to confirm or deny reservations via a smart phone.

Reservations Settings Screen
Your Reservations Settings screen allows you to control several features regarding your reservations.  You may choose the maximum party size that is available to users when they book reservations.  You can also choose to auto confirm all parties, or just parties that are smaller than your Maximum Size for Auto Confirm.  You may also set the lead time, which is the amount of notice required for reservations and offer a custom note that is displayed to all parties during the reservation process. 

Concierge Settings Screen
Concierges book through a private website called Big Concierge (www.bigconcierge.com).  They frequently need to send guests on short notice, so they have their own lead time (amount of required notice).  You may also offer a special perk to concierges as that enables them to book reservations more easily by offering something above and beyond a walk in suggestion.  This in turn helps them book formal reservations, which decreases the chances they drop in a different venue while on the way.